Products
Will the jewelry tarnish?
Our pieces are designed for everyday wear, but like all jewelry, proper care will help maintain their appearance.
We recommend:
- Storing pieces in a dry place
- Avoiding prolonged exposure to water
- Removing jewelry before swimming or showering
Are your products hypoallergenic?
Many of our pieces are made with skin-friendly materials. However, individual sensitivities may vary.
If you have specific concerns, please contact us before purchasing.
Do you offer custom or bespoke pieces?
Yes — selected items may offer customization options.
Please note that customized or bespoke items are typically non-returnable once production has begun.
Orders
Can I change or cancel my order?
Orders can be modified or canceled before they are shipped.
Once your order has been dispatched, we’re unable to cancel it. You may request a return after delivery in accordance with our Returns Policy.
If you need help urgently, please contact us as soon as possible.
I didn’t receive an order confirmation. What should I do?
Please check your spam or junk folder first.
If you still cannot find the confirmation email, contact us at support@blrrdx.com, and we’ll be happy to assist.
Can I use multiple discount codes?
Only one discount code can be applied per order unless otherwise stated.
Shipping
Where do you ship?
We ship worldwide, with primary delivery coverage in the United States and Europe.
If your country is unavailable at checkout, please contact us.
How long does shipping take?
Estimated delivery times:
- United States: 5–10 business days
- Europe: 5–12 business days
- Other regions: 7–20 business days
Please note that delivery times are estimates and may be affected by customs or carrier delays.
How can I track my order?
Once your order ships, you will receive a tracking email (if tracking is available).
Please allow up to 48 hours for tracking updates to appear.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery, provided the item is:
- Unworn
- Unused
- In original packaging
- In resellable condition
Please see our Shipping & Returns Policy for full details.
Are any items non-returnable?
Yes. The following items are not eligible for return:
- Customized or bespoke items
- Final sale items
- Gift cards
- Certain earrings (for hygiene reasons where applicable)
When will I receive my refund?
Once your return is received and inspected, refunds are typically processed within 5–10 business days to the original payment method.
Your payment provider may require additional time.
Payment & Security
Is my payment information secure?
Yes. All payments on blrrdx.com are processed securely via trusted providers including PayPal, Stripe, and Apple Pay.
We do not store your full card details.
What payment methods do you accept?
We currently accept:
- Major credit and debit cards
- PayPal
- Apple Pay
Availability may vary by region.
Contact & Support
How can I contact you?
We’re always happy to help.
📧 Email: support@blrrdx.com
🌐 Website: blrrdx.com
We typically respond within 1–2 business days.
